SIC

Our dedicated experts

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Account manager

They work throughout our network in collaboration with our sales representatives and dealers worldwide. 

This technical expert is in charge of project analysis, costing and follow-up. 

The account manager listens to the customer’s needs and adapts the products and services to be of maximum benefit to each customer.

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Worksite supervisor

The worksite supervisor coordinates the Bucher Vaslin teams and other service providers in the field. 

They are the guarantor of safety at the installation site.

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The designer

They are in charge of the preliminary design and layout plans for our customers’ installations. 

They also manage interactions with civil engineering plans.

Support throughout your project

Because a cellar installation is a crucial investment for the long-term future of your business, we are with you every step of the way.

The experts in Bucher Vaslin’s cellar engineering department are at your side right from the analysis of your needs and throughout the entire process of creating your layout.

Listening to you, advising you and proposing tailor-made solutions that correspond to the vision you want to give your project, is the primary motivation behind our service.

Safety

  • Risk analysis
  • Assistance in creating a prevention plan
  • Interaction with the safety coordinator
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Studies

  • Feasibility
  • Defining needs
  • Integration of oenological processes
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Drawings

  • 2D/3D drawings
  • Layout plan
  • Interactions with civil engineering work
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Product adaptation 

  • Personalization
  • Chassis and process modification
  • Automation and supervisory interaction

 

End-to-end projects

  • Global integration of the product and its environment
  • Circulation pump
  • Piping
  • Supporting framework
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Implementation monitoring

  • Managing co-activities between site workers
  • Deadline monitoring
  • Installation documentation
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Our services

The cellar engineering department offers a full range of services, from pre-project studies and costing, through project assistance and follow-up, to tailor-made projects.

Pre-project study and costing

Description 

The pre-project study defines and verifies the choice of equipment.
On site, measurements are taken, leading to the production of preliminary plans.
Once the customer requirement has been translated into Bucher Vaslin’s internal processes, a quotation is drawn up.

Benefits 

– Validation of feasibility
– Knowledge of constraints
– Choosing the optimum solution
– Knowing the costs of different solutions

Target customers

End customer
– Distribution network

Assistance in defining requirements and creating specifications

Description 

By working with the sales force and the customer, this assistance helps to define the need in its entirety (establishing and comparing several operating scenarios, helping to draw up specifications).

Benefits 

– Sharing experience and expertise
– Formalizing your needs
– New solutions

Target customers

– End customer

Technical Support

Product description

The technical support team consists of technical product consultants who work with the design office.

Advantages

– Sharing of experience and expertise
– Liaison with the various internal departments of Bucher Vaslin

Target customers

– Dealers

Assistance in drawing up the risk prevention plan

Description

This assistance enables customers to meet their legal obligations by helping them to draw up documents.

Advantage

– Assistance in drafting the risk prevention plan for a case

Target customers

– End customer

Project follow-up

Description 

The customer is monitored and supported throughout the project (progress monitoring, coordination with the various parties involved, provisional and final acceptance in factories and on site, drawing up of site completion reports, creation of completed works files).

Advantage

– Control of the conformity of the technical solution with the preliminary design study

Target customers

– End customer
– Distribution network

Site supervision

Description

This follow up involves presence and expertise, on the ground, for project monitoring and coordination.

Advantage

– Control of deadlines and ensuring the final result complies with the concept sold to the customer

Target customers

– End customer

Sourcing and monitoring partners

Description

In conjunction with identified partners, external solutions are proposed according to needs. (Creation of specifications for suppliers and subcontractors, calls for tender, selection of partners, follow-up of projects).

Advantage

– Offering a global solution that is broader than Bucher Vaslin’s standard product and service catalogue

Target customers

End customer
– Distribution network

Creation of specific products and accessories

Description

Depending on the customer’s needs and contractual requirements, we can develop specific add-ons (mechanical design, electrical and electro-technical design, automation design).

Advantage

– Solutions tailored to customer needs

Target customers

End customer
– Distribution network
– Bucher Vaslin R&D Department

Customization and adaptation of standard products

Description 

Depending on the customer’s needs, and depending on contractual factors, it is possible to follow up specific product adaptations (feasibility analysis in partnership with the product’s design office, creation of modification specifications, design of customised peripherals or accessories, validation of modifications).

Advantage

– Solutions tailored to customer needs

Target customers

End customer
– Distribution network

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Would you like more information?

 

Contact us